Does Trust88 sell or share my data with advertisers?

Not at all. Trust88 has never sold, rented, or traded your personal data to advertisers or any third party for commercial marketing purposes. Your data is used solely to manage your account, process financial transactions through Malaysian payment methods such as Touch 'n Go eWallet, GrabPay, and DuitNow, and to improve the trust88 platform experience for all members. Any data sharing with third parties — such as payment providers or game software vendors — is carried out under strict confidentiality agreements and only for legitimate operational purposes.

How do I request a copy of my personal data from Trust88?

To request a copy of the personal data trust88 holds about you, send an email to support@trust88.click with the subject line "Data Access Request". Please include your trust88 account number and a copy of your identification document (MyKad or passport) for identity verification — this is an important security measure to ensure we only release your data to you. Requests will be processed within 14 working days. Data will be delivered in a secure, structured format. This service is provided free of charge to trust88 members.

Is my payment information secure at Trust88?

Yes. The security of your financial information is a top priority at trust88. All transactions are processed through PCI DSS-compliant payment gateways and encrypted with 256-bit SSL. The Malaysian payment methods we support — including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and FPX (Maybank2u and CIMB Clicks) — all processed through the secure channels of their respective providers. Trust88 does not store full bank account numbers or PINs in our systems. Our 24/7 monitoring system also actively flags suspicious transactions for additional member protection.

How long does Trust88 retain my data after I close my account?

Following account closure, trust88 retains your data for the period required under Malaysian law. Financial transaction records are kept for a minimum of 7 years as required for financial audit purposes. KYC and identity verification records are retained for a minimum of 5 years as required under applicable anti-money laundering (AML) regulations. Account and general communications data is retained for a shorter period. Once the relevant retention period expires, all data will be securely deleted or anonymised. If you would like to know exactly what data we still hold after your account is closed, please send a request by email to support@trust88.click.

What does Trust88 do in the event of a data breach?

While trust88 continually invests in the latest security infrastructure to prevent such incidents, we have a comprehensive incident response protocol in place should a data breach occur. The first step is to contain the breach and restore system security immediately. We will notify affected members within 72 hours via their registered email address, clearly explaining what data is involved, the potential risks and the steps they should take to protect themselves. We will also report the incident to the relevant authorities in Malaysia as required by law. All incidents are thoroughly investigated and remedial measures are implemented to prevent recurrence.

trust88 | Privacy Policy – Your Data, Fully Protected

Contents

1Introduction
2Data Collected
3How Your Data Is Used
4Data Sharing
5Data Security
6Financial & Payment Data
7Cookies & Tracking Technologies
8Your Privacy Rights
9Data Retention Period
10Child Protection
11Policy Changes
12Contact Us

Please also read our Terms & Conditions.

Terms & Conditions →

Official Document

Trust88 Platform Privacy Policy

Welcome to the trust88 Privacy Policy. This document explains in detail how trust88 collects, uses, stores and protects your personal information as a member of our platform. Your privacy is our priority and we are committed to handling your data responsibly, transparently and in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA).

This Privacy Policy applies to all users of the trust88 platform — including registered players, website visitors and anyone who interacts with any of our services, from Sports Betting on the Malaysia Super League and EPL to live casino, lottery, roulette and all other products on trust88.

Important Note: By registering for or continuing to use the trust88 platform, you consent to the collection and use of your data as described in this policy. If you do not agree, please discontinue use of the platform and contact us at support@trust88.click.

1Introduction & Scope of Privacy Policy

Trust88 is an online betting and entertainment platform operating in Malaysia, offering sports betting, live casino, slots, lottery, roulette and other digital entertainment products. As a responsible platform operator, we recognise that our members' trust depends not only on fair gameplay and fast payouts — but also on how we handle the information they entrust to us.

This Privacy Policy is trust88's written commitment to each of our Malaysian members. It clearly sets out:

The types of personal information we collect from you
The reasons why that information is used and how it operates within the platform
The parties who may have access to your information and under what circumstances
The technical and organisational measures we take to protect your data
Your rights as a data owner and how to exercise them

This policy covers all points of interaction between you and trust88 — including the website, mobile platform, email communications, live chat, WhatsApp and any other service channels we provide.

2Personal Data We Collect

Trust88 collects various types of personal information depending on how you interact with our platform. Below is a detailed breakdown of the data types collected and their purposes:

Data Types	Example	Requirements
Identity Information	Full name, MyKad/passport number, date of birth, gender	Mandatory
Contact Information	Phone number, email address, Malaysian residential address	Mandatory
Account Information	Username, password (encrypted), login history	Mandatory
Financial Data	Deposit/withdrawal history, payment methods (Touch 'n Go, GrabPay, DuitNow, FPX), transaction amounts	Mandatory
Betting Activity Data	Betting history, game types, wins and losses, self-set limits	Mandatory
Device & Technical Data	IP address, device type, operating system, web browser, screen resolution	Mandatory
Usage Data	Pages visited, session duration, clicks and in-platform interactions	Options
Communications	Live chat records, emails, customer support enquiries	Situation

We may also collect additional information during the identity verification (KYC) process, such as a copy of your MyKad, proof of address or source of funds documentation where required for legal compliance or before processing high-value withdrawals.

Trust88 never collects sensitive information such as biometric data, medical records or religious information. We only request data that is strictly necessary for platform operations.

3How Your Data Is Used

Trust88 uses the personal data collected solely for legitimate, stated purposes as outlined below. We do not use your data for any other purpose without first obtaining your explicit consent:

Account Management: Creating, verifying and managing your trust88 account, including processing deposits and withdrawals, updating your profile and managing account settings.
Identity Verification (KYC): To meet Malaysian legal requirements for customer identity verification in order to prevent fraud, money laundering and access by underage individuals.
Payment Processing: Securely processing deposit and withdrawal transactions through your preferred payment methods, including Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX.
Responsible Gambling Enforcement: Monitoring betting activity to identify patterns that may indicate a problem, and enforcing the self-exclusion limits you have set.
Customer Support: Providing accurate technical support and customer service based on your account history and reported issues.
Platform Improvement: Analysing usage patterns in aggregate (not individually) to improve the interface, platform performance and overall user experience.
Service Communications: Sending important account-related notifications such as transaction confirmations, security alerts, and relevant policy updates.
Security & Fraud Prevention: Detecting and preventing unauthorised access, fraud, bonus abuse and other suspicious activity that may compromise the security of the platform or other members.

Marketing: If you have consented to receive marketing communications, trust88 may send you information about the latest promotions, bonuses and offers. You may opt out of these communications at any time through your account settings or by contacting our support team.

4Data Sharing & Disclosure

Trust88 does not sell, rent or trade your personal data. However, in the limited circumstances outlined below, we may need to share certain information with selected third parties:

Payment Service Providers: To process your deposits and withdrawals, the required transaction information is shared with payment providers such as Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow and banks offering FPX. All these providers are bound by strict confidentiality agreements with trust88.
Game Software Providers: Certified third-party game providers that supply slots, live casino, roulette and other games on the trust88 platform may receive session data necessary to run the games. They do not receive your full identity information.
KYC Service Providers: Certified third-party identity verification companies may be used to verify your identity during the KYC process. This sharing is carried out under strict confidentiality agreements.
Legal Authority: Trust88 will disclose data when required by a court order, directive from Bank Negara Malaysia, the Royal Malaysia Police (PDRM) or any other relevant law enforcement agency. We have no discretion in complying with such lawful directives.
Business Transfer: In the event of a merger, acquisition or sale of trust88 assets, user data may be transferred to the new entity. We will notify you in advance, and the new entity will be bound by a privacy policy at least equivalent to this one.

All third parties with whom we share data are bound by contractual agreements requiring them to handle your data to the same or higher security and confidentiality standards as trust88.

5Data Security Measures

Trust88 continually invests in enterprise-grade cybersecurity infrastructure to ensure your data is protected against every potential threat. Key security measures we have implemented:

256-bit SSL Encryption

All data transmitted between your browser and trust88's servers is encrypted using TLS 1.3 with 256-bit keys — a standard that cannot be broken with current computing power.

Secure Data Storage

Data is stored on servers protected by layered access controls, temperature regulation and round-the-clock physical security. Passwords are stored in a hashed format that cannot be decrypted.

24/7 Security Monitoring

Our automated monitoring system detects and flags suspicious activity in real time, including repeated failed login attempts and access from unusual locations.

Internal Access Controls

Only trust88 staff who genuinely require access to specific data in order to perform their duties are permitted to do so, in accordance with the principle of least privilege.

Regular Security Audits

Trust88 undergoes periodic independent third-party security audits to identify and address vulnerabilities before they can be exploited.

Regular Data Backups

Account and transaction data is automatically backed up to a secure, separate location to ensure service continuity in the event of an unexpected system failure.

6Financial Data & Payment Security

The security of your financial information is an absolute priority at trust88. Here is how we handle payment-related data:

Processing via Secure Gateway: All financial transactions at trust88 — whether via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow or FPX (Maybank2u or CIMB Clicks) — are processed through payment gateways that comply with PCI DSS security standards.
No Storage of Full Card Details: Trust88 does not store full debit/credit card numbers, CVV codes or PINs in our systems. This information is handled directly by certified payment providers.
Account Owner Verification: All payment methods used must be registered under the same name as the trust88 account holder. This is an important anti-fraud measure to protect you from unauthorised use of your account.
Anomalous Transaction Monitoring: Our system monitors every transaction to detect unusual patterns. If a suspicious transaction is identified, we may request additional verification before proceeding with processing.
Transaction Records: All financial transaction records are securely stored and accessible to you via your account history on the platform. These records are retained for the period required under Malaysian law.

Payment Fraud: If you notice any unauthorised transactions in your trust88 account, contact our support team immediately via live chat for prompt account freezing action.

7Cookies & Tracking Technologies

Trust88 uses cookies and similar tracking technologies to enhance your experience on the platform. Below are the types of cookies we use:

Cookie Type	Functional	Status
Session Cookies	Maintaining your login status during active sessions and ensuring uninterrupted gameplay	Mandatory
Preference Cookies	Saving your language settings, display theme and personal preferences	Mandatory
Security Cookies	Detecting unauthorised access attempts and protecting accounts against CSRF attacks	Mandatory
Analytics Cookies	Collecting aggregated usage data for platform improvement purposes (no personal information is shared)	Options
Performance Cookies	Helps us understand the most frequently visited pages and features so we can optimise performance	Options

You can manage cookies through your web browser settings. However, disabling mandatory cookies may affect core functions of the trust88 platform, including the ability to log in and play. Optional cookies can be turned off without affecting core platform functionality.

8Your Privacy Rights as a Trust88 Member

As a trust88 member and Malaysian player, you have the following rights regarding your personal data, in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia:

Right of Access

You have the right to request a copy of all personal data we hold about you. This request will be processed within 14 business days.

Right to Rectification

If any data we hold about you is inaccurate or out of date, you have the right to request its correction or update without delay.

Right to Erasure

Under certain circumstances, you may request the deletion of your personal data. Such requests are subject to applicable legal retention requirements.

Right to Object

You may object to the processing of your data for marketing purposes at any time through your account settings or by contacting our support team.

Data Portability Rights

You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another service.

Right to Restriction of Processing

In certain circumstances, such as when the accuracy of your data is disputed, you may request a temporary restriction on the processing of your data.

9Data Retention Period

Trust88 retains your personal data only for as long as necessary for the purposes outlined in this policy or as required under applicable Malaysian law:

Active Account Data: For as long as your account remains active on trust88 and for a reasonable period following account closure.
Financial Transaction Records: A minimum of 7 years from the transaction date, as required by Malaysian financial laws for audit and compliance purposes.
KYC & Identity Verification Records: At least 5 years after the business relationship ends, in accordance with applicable anti-money laundering (AML) requirements.
Support Communication Records: 3 years from the date the issue is resolved, for reference and ongoing improvement of customer service.
Log & Security Data: 12 months for standard technical logs, and up to 5 years for security logs related to suspected incidents.

Once the applicable retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to you personally.

10Child & Minor Protection

The trust88 platform is exclusively for individuals aged 21 and above. We take the protection of minors very seriously and maintain a zero-tolerance policy against use of the platform by anyone below the minimum age requirement.

Trust88 does not knowingly collect any personal data from individuals under the age of 21.
If we become aware that personal data belonging to a minor has been collected inadvertently, we will take immediate steps to delete that data and close the associated account.
Parents or guardians who suspect their child has registered for or used the trust88 platform are urged to contact us immediately at support@trust88.click.

Parental Controls: We encourage parents and guardians to use parental control software available for devices used by children to prevent access to online gambling sites such as trust88.

11Changes to the Privacy Policy

Trust88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data handling practices, new legal requirements, or enhancements to the privacy protections we offer. When changes are made:

The "Last Updated" date at the top of this document will be revised accordingly.
For significant changes, we will send a notification to your registered email address or via an in-platform notice on trust88.
For minor changes, a notification will be displayed as an in-platform notice only.

We encourage you to review this Privacy Policy periodically. Continued use of the trust88 platform after any changes take effect constitutes your acceptance of the updated terms.

12Contact Us About Privacy

For any enquiries, requests or complaints relating to the privacy and handling of your personal data at trust88, please reach us through the following channels:

Privacy Email: support@trust88.click — please mark the email subject as "Privacy Enquiry" to expedite handling. We will respond within 3 business days.
Live Chat: Available on the trust88 platform 24 hours a day, 7 days a week — for general enquiries that do not involve sensitive information.
Formal Data Rights Request: For formal requests relating to data access, correction or deletion rights, send an email to the address above along with proof of identity for verification before we process your request.

Trust88 is committed to addressing all privacy enquiries thoroughly and within a reasonable timeframe. We treat every query about personal data with the utmost seriousness as part of our commitment to member trust.

Trust88 Privacy Policy – Personal Data Protection Malaysian Players

Trust88's 6 Data Protection Principles

Bank-Grade Encryption

No Data Sales

Minimal Data Collection

Full Control in Your Hands

Financial Information Confidentiality

Data Breach Notification