Trust88 Terms & Conditions – Complete Rules Guide Malaysia Betting Platform

1Introduction & Acceptance of Terms

Trust88 is an online betting and entertainment platform operated exclusively for users in Malaysia. The platform offers Sports Betting, Live Casino, slots, lottery, roulette, and a range of other digital entertainment. By using trust88's services, you confirm that:

• You have read, understood, and agreed to be bound by all of these terms and conditions.
• You are aged 21 or above and have the legal capacity to enter into a binding agreement.
• You use the trust88 platform of your own free will and are fully responsible for your own betting decisions.
• Use of the online betting platform does not violate any applicable laws or regulations in your jurisdiction.
• You are not on any self-exclusion list or prohibited by any regulatory body from participating in betting activities.

2Eligibility & Account Registration

To register and use the trust88 platform, you must meet all of the following eligibility requirements at all times:

• Minimum Age: You must be at least 21 years of age at the time of registration. Trust88 reserves the right to request proof of age at any time, and any account found to have been registered by an underage individual will be closed immediately with all outstanding balances forfeited.
• Valid Identity: You must register using your full legal name as it appears on your official Malaysian identification document (MyKad, passport). The use of a false name or another person's identity is a serious breach of these terms.
• One Account Only: Each individual is only permitted to hold one active account at trust88. This includes a prohibition on registering accounts under a family member's name to gain access to bonuses you are not eligible for.
• Accurate Information: All information provided during registration and the identity verification (KYC) process must be accurate, complete, and up to date. You are responsible for updating any changes to your personal information.
• Specific Ineligibility: trust88 employees and their immediate family members, as well as individuals who have previously been banned from our platform, are not eligible to register or use the trust88 platform.

3Account Management & Security

Your trust88 account is solely your responsibility. The following rules and responsibilities apply to account management:

• You are fully responsible for all activity that takes place within your trust88 account, including bets placed and financial transactions made using your login credentials.
• Never share your password, OTP, or any account access details with anyone — including family members. Trust88 will not be held responsible for any losses resulting from the sharing of account credentials.
• Trust88 will never ask for your account password through any communication channel, including email, live chat, or WhatsApp. Any such request is a fraudulent attempt and must be reported to us immediately.
• If you suspect your account has been accessed without authorization, contact trust88 customer support immediately to have your account temporarily frozen.
• Accounts inactive for 12 consecutive months may be subject to maintenance fees or closure. Any remaining balance will be refunded to the original payment method once identity verification is completed.

4Deposits & Withdrawals

Trust88 accepts deposits and processes withdrawals through the following payment methods available in Malaysia:

• Minimum Deposit: RM10 per transaction. Deposits are processed instantly and your balance will be credited to your trust88 account within seconds.
• Minimum Withdrawal: RM50 per request. Withdrawals are processed in under 30 minutes for regular members and under 5 minutes for trust88 VIP members.
• Account Holder Name: The payment method used for deposits and withdrawals must be registered under the same name as the trust88 account holder. Trust88 does not process withdrawals to third-party accounts under any circumstances.
• Daily Withdrawal Limit: Daily withdrawal limits depend on your membership tier. Standard members may withdraw up to RM20,000 per day, while VIP members enjoy higher limits based on their membership level.
• Bonus Withdrawal: Winnings derived from bonuses are subject to wagering requirements. Please refer to the Bonuses & Promotions section for more details.
• Security Check: Trust88 reserves the right to conduct additional security checks before processing withdrawals of RM5,000 and above. This includes requesting identity verification documents and proof of source of funds.

5Bonuses, Promotions & Loyalty Programme

Trust88 offers members a variety of bonuses and promotions from time to time. All bonuses are subject to the following terms:

• Wagering Requirement: Every bonus offered by trust88 comes with its own wagering requirement, typically ranging from 10x to 30x the bonus value. Full conditions for each promotion are stated in their respective promotional terms.
• Validity Period: All bonuses have a set validity period — typically between 7 and 30 days from the date the bonus is credited. Bonuses not used within this period will expire automatically.
• One Per User: Certain welcome bonuses and special promotions are available once per user, IP address, device, and household only. Any attempt to claim the same bonus through multiple accounts is a serious violation.
• Hedging Prohibition: The use of hedging strategies — such as betting on both sides of a match across multiple accounts — to meet wagering requirements is strictly prohibited and may result in the cancellation of all bonuses and account closure.
• Trust88's Discretion: trust88 reserves the right to cancel or modify any bonus or promotion at any time without prior notice. trust88's decisions regarding bonus eligibility are final.
• VIP Loyalty Programme: Eligible members of the trust88 VIP program enjoy added benefits including higher cashback, increased withdrawal limits, and dedicated personal support. Eligibility and retention of VIP status depend on consistent betting activity.

6General Sports Betting Rules

Trust88's Sports Betting section covers over 30 sports, including the Malaysia Super League, EPL, badminton, e-sports, tennis, and more. The following general rules apply to all types of sports betting:

• Bet Confirmation: All bets are considered valid once your balance has been deducted and a bet confirmation number has been generated by the system. Confirmed bets cannot be cancelled except under circumstances specifically stated herein.
• Odds & Payouts: All bets are placed at the odds displayed at the time the bet is accepted. Odds may change before the bet is confirmed by the system — in such cases, you will be notified and may choose to proceed or cancel the bet.
• Match Cancellation: If a match is cancelled or postponed for more than 48 hours from its original scheduled time, all related bets will be voided and stakes refunded. This does not apply to matches that are replayed within the stipulated period.
• In-Play Betting: In-play (live betting) wagers are subject to additional rules. trust88 reserves the right to suspend bet acceptance at any time during a match for technical or market integrity reasons.
• Betting Limits: Trust88 reserves the right to set individual betting limits for any player, market, or match at its sole discretion. This is standard practice in the betting industry and does not imply any wrongdoing on the part of the player.
• Odds Errors: In the event of a technical error that causes clearly incorrect odds to be displayed, trust88 reserves the right to void the affected bets, even after the match result is known.

7Casino Games, Slots & Live Casino

All casino games at trust88 — including slots, baccarat, blackjack, roulette, and live dealer games — are operated using certified random number generators (RNG) or feature live-streamed human dealers. The following rules apply to all casino games:

• Game Fairness: All trust88 casino games use RNG independently audited by accredited bodies to ensure fairness. The return-to-player (RTP) rate for each game is available in the game information section.
• Technical Disruptions: In the event of a technical disruption during a casino game, trust88 will use saved server data to determine the outcome. If a determination cannot be made, the relevant bet will be voided and the amount returned to the player's account.
• Live Dealer Roulette: Live dealer roulette games at trust88 feature real human dealers from accredited studios. All results are final once the ball comes to rest and the dealer announces the outcome. No appeals will be entertained after the result has been officially announced.
• Software Abuse: The use of bots, automated software, decision-assist systems, or any technology that provides an unfair advantage over other players or the platform is strictly prohibited and may result in immediate account closure.

8Responsible Gambling

Trust88 takes responsible gambling very seriously. We provide the following tools to help players manage their use of the platform:

• Deposit Limit: You can set daily, weekly, or monthly deposit limits in your trust88 account settings. Limits take effect immediately upon being set, but any increase to a limit requires a 24-hour waiting period before it comes into force.
• Loss Limits: Set a maximum loss limit you are comfortable with per day, week, or month. The trust88 system will automatically stop wagering once this limit is reached.
• Cool-Off: If you need a break from the platform, you can activate a cool-off period ranging from 24 hours to 6 months. During this period, you will not be able to access the platform or request the cancellation of the cool-off before it expires.
• Self-Exclusion: In more serious cases, you may apply for a permanent self-exclusion from the trust88 platform. Such requests are processed within 24 hours and cannot be reversed. Any existing balance will be returned to the player.

9Privacy & Data Protection

Trust88 respects the privacy of every member and is committed to protecting your personal information. The collection, use, and protection of your personal data is governed by the trust88 Privacy Policy, which forms part of these terms. Key things you should know:

• Your personal information is collected solely for the purposes of platform operations, identity verification, payment processing, and account-related communications.
• Trust88 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers.
• Your information will not be sold or shared with third parties without your consent, except as required by applicable law or court order.
• You have the right to request access to the personal data we hold about you, as well as to request corrections to any inaccurate information.

For full details on how we handle your data, please read trust88 Privacy Policy ours, available separately.

10Intellectual Property

All content, designs, software, logos, trademarks, and other materials found on the trust88 platform are the exclusive property of trust88 or our licensors. You are not permitted to:

• Copying, redistributing, modifying, or creating derivative works from any trust88 content without our prior written permission.
• Using trust88's logos, trade names, or branding in any manner that could mislead the public or suggest an affiliation or endorsement that does not exist.
• Reverse engineering, decompiling, or attempting to obtain the source code of any trust88 software.

11Prohibited Activities

The following activities are strictly prohibited on the trust88 platform and may result in immediate account closure, forfeiture of all balances, and legal action where applicable:

• Fraud & Misconduct: Any attempt to defraud trust88 or other players, including manipulation of game outcomes, use of insider information, or collusion between players.
• Money Laundering: Using the trust88 platform for money laundering or any financial activity that violates Malaysian law.
• Bonus Abuse: Any systematic attempt to exploit trust88 bonuses or promotions through multiple accounts, hedging techniques, or other unauthorized methods.
• Hacking & Sabotage: Any attempt to interfere with, hack, or sabotage trust88's systems, servers, or infrastructure.
• Third-Party Use: Allowing others to use your trust88 account, or using another person's account.

12Account Closure & Suspension

Trust88 reserves the right to suspend, restrict, or close any member account at any time for the following reasons:

• Violation of any part of these terms and conditions.
• Suspected or confirmed involvement in fraud, money laundering, or any illegal activity.
• Inability to verify the identity or personal information provided during registration.
• Requests from competent authorities or by court order.
• Self-closure request by the account holder.

In cases of account closure due to a breach of terms, trust88 reserves the right to forfeit all remaining balances in the account, including any unclaimed real money balance. In cases of closure not involving member misconduct, the account balance will be returned to the original payment method once the verification process is complete.

13Liability Limitations & Disclaimer

Betting involves risk, and trust88 cannot be held liable for any financial losses you incur as a result of betting activity. trust88's liability is limited as follows:

• Trust88 shall not be liable for any direct, indirect, incidental, or consequential losses arising from the use of our platform.
• Trust88 makes no express or implied guarantee that the platform will be available at all times without interruption. Scheduled maintenance and technical disruptions may occur from time to time.
• In the event of a technical disruption affecting game outcomes or bet processing, trust88 will use stored data to determine a fair result. This decision is final.
• Trust88 is not liable for any losses arising from a player's failure to comply with these terms and conditions, or from the misuse of an account by a third party who gains access due to the player's own negligence.

14Changes to Terms & Conditions

Trust88 reserves the right to update, amend, or replace any part of these terms and conditions at any time. Here is how we will notify you of any changes:

• In-platform notifications on trust88 that will be displayed to all members upon login.
• A notification email to the email address registered on your account.
• An update to the "Last Updated" date at the top of this document.

Continued use of the trust88 platform following any amendments to the terms and conditions constitutes full acceptance of the revised terms. If you do not agree with the changes made, you may close your account and request a withdrawal of any eligible balance.

15Contact Us

If you have any questions, concerns, or complaints regarding these terms and conditions or your use of the trust88 platform in general, please reach out to our team through the following channels:

• Email: support@trust88.click — for written enquiries and formal complaints. We will respond within 24 hours on business days.
• Live Chat: Available on the trust88 platform — for immediate assistance. Our support team is available 24 hours a day, 7 days a week, including public holidays.
• WhatsApp: This number is available in the trust88 platform's support section after you log in.

For complaints related to financial transactions, please provide your account number, transaction reference number, and any relevant screenshots to help expedite our investigation.